- #GOOGLE MY BUSINESS SUPPORT PHONE LINE VERIFICATION#
- #GOOGLE MY BUSINESS SUPPORT PHONE LINE PROFESSIONAL#
One of our core values is delivering products that just work for our customers, so in addition to serving customers directly, our support team provides our product and engineering teams with input regarding the usability and quality of our products. Our goal is to achieve an overall satisfaction rating of 95%. While we’re proud of these ratings, we want to do even better. As measured on this scale, 80% of our business customers and 90% of our large business customers indicate that they’re more than satisfied with their support experience. We measure customer satisfaction by asking for feedback on a seven point scale at the time we close a support case. All support cases are handled directly by trained Google Apps experts.Ī support metric that we’re especially passionate about is customer satisfaction. Our customers may also receive support through our web-based support portal, online help forms, and online help center. To improve the experience of our customers, we now provide 24 x 7 phone support to small, medium, and large Google Apps for Business customers for all issues affecting the core services. In the early days, our customers reached us mainly through email, and our 24 x 7 phone support was limited to critical issues. Since we launched Google Apps for Business in 2007, we’ve been working hard to build a global support offering that’s responsive to the needs of our business customers. If you think your colleagues may find this information on Google support for local business options helpful, please share the post.Posted by Jocelyn Ding, Vice President, Google Enterprise Operations Whether you choose to pick up a phone or send them a Tweet, you should receive the answers to your questions.
#GOOGLE MY BUSINESS SUPPORT PHONE LINE PROFESSIONAL#
Some issues can be very complicated, and it is best to hire a professional expert. If you still need assistance, consider contacting me for SEO Consulting services. This information is current as of 2019 for phone and Twitter supportĪs of today, these are the simplest ways to reach Google regarding your business listing. If you are in doubt about a phone call you received, use the contact information provided here to ensure you are talking to a legit representative.
#GOOGLE MY BUSINESS SUPPORT PHONE LINE VERIFICATION#
Ask you for your verification code or password.Offer to administer your company profile online.Ask for payment for rankings in search results.Ask for a fee for your business listing or review removal.Google will not call you and ask for money.įor your information, we included a list of things Google will not ask for or call about so you can better protect yourself from possible fraud. Overall, a reasonably straightforward phone call to get the assistance you need. At the end of the call, I took a very short feedback survey about the call and local search. The representative I spoke to was very professional and helpful. Recently, when I called support for a client of mine, I was only on hold for about 30 seconds after the automated introductory. I’ve read comments in forums that said when a person did call they waited 30-40 minutes. This time will of course vary depending on how busy they are.
Like any customer service number, the GMB Phone Support line will have you waiting on hold for a little while for the next representative.
Maybe you never received a postcard or have other verification issues. Assistance with setting up a new local account.Some of the support issues the service number can assist with includes: There is just an intro and then directly to the wait line you go. There are no complicated menus asking you to say or input your answer. If you have patience, call the support Number at 1-84 When you call, you’ll hear an automated voice welcoming you to the GMB Set up line. Google My Business Phone Support Help Line If you find your specific problem that just doesn’t seem to have a solution there, you can contact support via Phone or Twitter directly. But there are just times you need to chat with a real live person. Complete the call info and select “Call Me.”ĭo not Forget Google My Business Help Sectionįrom my experience, the Help/Support page is very extensive.Provide the requested details about your company including your address and email.Provide additional information regarding your issue or what you need to update.
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